Medical Emergencies

Whilst The Baycliff Clinic intends to provide a comprehensive service to all patients, our services are not suitable for patients that are acutely unwell, who should attend their local A&E in the first instance, or contact 999.

Examples of these symptoms include, but are not limited to:

Acute chest pains
Acute vision loss
Acute confusion and memory loss
Head injury
Seizures
Symptoms of a stroke
Severe abdominal pain
Severe shortness of breath

If you attend the Clinic and present with what is deemed as an emergency condition, we will postpone your appointment and strongly suggest you attend A&E or call 999.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs The Baycliff Clinic’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms:

The Baycliff Clinic
Us
We
refer to the owner of the website whose office is at 73a Baycliff Road, Liverpool, L12 6QT.

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. Please refer to our Cookies Policy on this website for further details.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to English law.

Clinic Terms & Conditions

We always strive to provide our patients with the best possible standards of care. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you.
Please be mindful that any information provided through any of our non-clinical platforms (such as: website, social media pages, news, phone, email) is for information purposes only and does not constitute professional advice. No professional advice can be given without a face to face, clinical consultation with a healthcare professional.

Arriving late for appointments

We understand that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment.

Treatment plans and Estimates

Once your treatment plan has been agreed with your clinician and discussed with our care co-ordination team, we will provide printed details of your plan. If this plan changes due to clinical findings, we will inform you and discuss this with you. Treatment plans and fees are valid for 90 days from the date the treatment was prescribed. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for treatment commence.

Consent forms

Our treatments at the Clinic require completion of a written consent form. This is to explain the treatment, aftercare, and any risk to you thoroughly, before any of these treatments are carried out.
Consent for any treatment can be withdrawn at any point by the patient or healthcare professional in either verbal or written formats.

Personal Details:

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your healthcare professional. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history. We will ask you to update your personal details on a regular basis.

Refund policy – Cancelled Courses of Treatment

In the unlikely event that The Baycliff Clinic needs to cancel an appointment or course of treatment, we will make every reasonable effort to give as much notice to you as possible.
Our maximum liability for any cancelled course of treatment will be the advanced deposit payment ONLY. Refunds will only be made via the method in which the treatment booking was initially paid.
We will not accept any liability for any additional costs incurred by the patient, which are said to have arisen through the cancellation of any appointment. We reserve the right to amend the delivery of a treatment plan and will also keep you informed of any changes as they arise.
You are within your right to cancel any appointment or course of treatment for which you have booked an appointment and be fully refunded for all fees for any treatment, not yet performed, provided you have given at least 48 hours’ notice, in line with the clinic cancellation policy. If less than 48 hours’ notice is given, we reserve the right to withhold a proportionate amount of money, based on the length of the appointment, to cover overheads. Please refer to our clinic cancellation policy for further information.
For those patients who wish to discontinue their treatment, we will refund any amount owed, for any treatment not received, within 14 days.

Use of patient contact details:

At The Baycliff Clinic, the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.

No tolerance/abuse policy

We operate a zero-tolerance policy to abuse to our clinicians and team members. In these situations, The Baycliff Clinic reserves the right to refuse treatment and admission to the clinic.

Data Protection Act

We store all patient personal details on a secure computer system in accordance with the Data Protection Act & GDPR. All clinical notes, digital radiographs, digital photographs etc remain the property of The Baycliff Clinic. Copies of notes, radiographs and photographs can be made available on request.

If you would like to send us feedback, please email us at clinicmanager@thebaycliffclinic.co.uk