Payments & Appointments
Fees for treatment are due on the day the treatment is provided.
We do not operate an account in arrears facility and we require fees to be settled at the appointment where treatment is provided.
Where treatment incurs a laboratory fee, the balance must be settled before specimens are sent for examination.
Fees for certain treatments are taken in staged payments, however, each due balance must be paid prior to the appointment date.
All appointments for treatment, can only be booked, once a 25% financial deposit has been taken in advance. This will be discussed at the time of booking with our care co-ordination team.
In cases where treatment is paid for on finance through a Finance company, please be aware that the finance agreement must be accepted and signed prior to the start of that treatment and a 14-day cooling off period will apply following a successful finance application. Please note that finance is only available on treatments over £350.00, and that a minimum deposit may also be required.
The Baycliff Clinic reserves the right to charge time-based deposits for booking future appointments. Deposits are deductible off the cost of treatment.
Payment methods accepted are:
• Cash
• Debit or Credit Card
The Baycliff Clinic does not accept any payments by cheque (unless agreed in advance with the practice owner).
Clinic note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs incurred in doing so.
We reserve the right to ask for payment in full before beginning any treatment plan.
We require a minimum of 48 business hours’ notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the clinic time for that patient’s appointment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the clinical time wasted. This minimum fee set by the clinic for a failed appointment is £45.00. This will need to be settled prior to any further appointments being offered.
Please note that we cannot accept notice of cancellation by text message or social media platforms.
The Baycliff Clinic reserves the right to charge the full cost of the treatment in the event of a missed appointment or an appointment cancelled with less than 24 hours’ notice. For appointments longer than 1 hour, we require at least 72 hours notice.
For missed appointments or short notice cancellations, we reserve the right to take a minimum of 50% deposit to book further appointments.
Please note it is also down to the Clinic Manager’s discretion if further appointments can be booked for any late cancellations or missed appointments.
We understand that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment.